Leads and performs a variety of customer support and facility operations functions as directed at FAE Retail and Petroleum locations. Relies on technical knowledge of facility products and services to handle complex customer inquiries and operations issues. Coaches new team members, conducts on-the-job training, and may distribute assignments to showroom or warehouse staff. Works under general supervision
Responsibilities
This position performs and leads essential job functions found in cashier, merchandising and sales, warehouse, plant nursery, and/or delivery driver roles. Essential job functions will vary by division and location.
-Communicate regularly with supervisor about daily operations. Effectively utilize leadership skills to motivate team to provide a positive customer experience, meet sales and operations goals, and ensure safety. May distribute assignments to team members.
-Train new employees to effectively operate assigned tools and equipment, including point of sale terminals, hand held scanners, forklifts, pallet jacks and other related equipment. Lead on-the-job training and product demonstrations. Coach new hires with sales techniques, product knowledge, product usage, and general facility guidelines.
-Discuss merchandise needs with customers in a welcoming and professional manner. Assist customers with quickly locating items in the facility, or schedule deliveries as needed. Rely on expertise to provide information during product selection and make recommendations for usage and maximum effectiveness.
-Proactively identify opportunities to assist customers and facilitate efficient service. Assess the need for loading assistance, resolve customer pricing and merchandise inquiries, ensure merchandise is accessible to customers and offer assistance as needed. Handle escalated and complex customer issues with skill and diplomacy. Fill customer orders accurately with merchandise from showroom floor and/or warehouse. Load customer vehicles as needed. Effectively utilize proper equipment and tools.
-Ensure a neat and professional showroom presentation according to facility guidelines. Replenish merchandise, face and organize products on shelving. Regularly check and update signage, pricing, and shelf labeling for accuracy. Cross-stage merchandise with companion products. Interpret diagrams to build merchandise displays, may move shelving and fixtures. Utilize proper lifting techniques and equipment in accordance with facility procedures.
-Assist cashiers with complex transactions including exchanges, returns, discounts and markdowns. Open and close point-of-sale system and balance register. Process checkout transactions utilizing point-of-sale equipment, including: cash registers, hand held scanners and credit/debit card terminals. Accurately handle cash and make change.
-Communicate regularly with supervisor about daily operations. Effectively utilize leadership skills to motivate team to provide a positive customer experience, meet sales and operations goals, and ensure safety. May distribute assignments to team members.
-Train new employees to effectively operate assigned tools and equipment, including point of sale terminals, hand held scanners, forklifts, pallet jacks and other related equipment. Lead on-the-job training and product demonstrations. Coach new hires with sales techniques, product knowledge, product usage, and general facility guidelines.
-Discuss merchandise needs with customers in a welcoming and professional manner. Assist customers with quickly locating items in the facility, or schedule deliveries as needed. Rely on expertise to provide information during product selection and make recommendations for usage and maximum effectiveness.
-Proactively identify opportunities to assist customers and facilitate efficient service. Assess the need for loading assistance, resolve customer pricing and merchandise inquiries, ensure merchandise is accessible to customers and offer assistance as needed. Handle escalated and complex customer issues with skill and diplomacy. Fill customer orders accurately with merchandise from showroom floor and/or warehouse. Load customer vehicles as needed. Effectively utilize proper equipment and tools.
-Ensure a neat and professional showroom presentation according to facility guidelines. Replenish merchandise, face and organize products on shelving. Regularly check and update signage, pricing, and shelf labeling for accuracy. Cross-stage merchandise with companion products. Interpret diagrams to build merchandise displays, may move shelving and fixtures. Utilize proper lifting techniques and equipment in accordance with facility procedures.
-Assist cashiers with complex transactions including exchanges, returns, discounts and markdowns. Open and close point-of-sale system and balance register. Process checkout transactions utilizing point-of-sale equipment, including: cash registers, hand held scanners and credit/debit card terminals. Accurately handle cash and make change.
Experience
Education: Requires a High School Diploma or General Education Degree (GED). Prefer additional coursework in agriculture, plant science, animal science, or a related field.
Experience: Prefer 6 months of experience in a retail environment providing excellent customer service and operating point of sale equipment. Prefer experience in agribusiness or a related field. Previous Freedom Ag & Energy Cooperative work experience a plus.
Experience: Prefer 6 months of experience in a retail environment providing excellent customer service and operating point of sale equipment. Prefer experience in agribusiness or a related field. Previous Freedom Ag & Energy Cooperative work experience a plus.
- Full Time
- 40 hours /week
6 months ago