Career
Customer Service/Retail Admin - Buckhannon HVAC/Propane Facility
Buckhannon, WV
Performs a variety of customer service and business office functions for Freedom Ag & Energy, farm supply, and/or petroleum location. This multi-level role ranges from entry-level customer support and bookkeeping to senior-level customer relations, office administration, and coordination of high volume or large revenue orders. Retail business volume and number of locations supported are factors in determining level.
Responsibilities
Assist management and staff, vendors, suppliers, customers, sales team, and other business partners with inquiries regarding daily operations. Provide timely information requiring knowledge of FAE policies, orders, operations and current initiatives. Communicate in a courteous and professional manner.
Answer primary business phone and email account. Provide information regarding order status, product availability, services, and current initiatives.
Contact customers via telephone to assist with issues and questions about products and services.
Maintain web pages for location (microsites) and assist customers with their on-line portal.
Open, sort, and distribute US mail and parcel deliveries.
Answer primary business phone and email account. Provide information regarding order status, product availability, services, and current initiatives.
Contact customers via telephone to assist with issues and questions about products and services.
Maintain web pages for location (microsites) and assist customers with their on-line portal.
Open, sort, and distribute US mail and parcel deliveries.
Experience
Effective knowledge of general accounting principles
Able to consistently apply business office and operations policies and procedures
Able to develop and apply knowledge of FAE products, services, and business systems
Able to communicate with customers and counterparts in a friendly, professional, and confident manner
Able to communicate clearly and effectively in writing and verbally
Operational knowledge of office equipment and tools including but not limited to fax machine, copier, printer, calculator, telephone system, spreadsheets, forms, and point-of-sale system
Computer literacy skills to effectively utilize the business systems and software including MS Office
Able to perform mathematical calculations with accuracy
Able to exercise discretion when working with sensitive and confidential information
Able to complete paperwork, reports, and other documentation in a legible, organized, and timely manner
Effective organizational skills and attention to detail
Able to prioritize and complete work within established deadlines
Able to maintain a high level of professionalism
Able to work in a fast paced team environment
Able to work extended hours to meet business demands
Able to speak, read, write the English language in a proficient manner
Valid driver's license may be required
Depending upon location, some travel may be required
Able to consistently apply business office and operations policies and procedures
Able to develop and apply knowledge of FAE products, services, and business systems
Able to communicate with customers and counterparts in a friendly, professional, and confident manner
Able to communicate clearly and effectively in writing and verbally
Operational knowledge of office equipment and tools including but not limited to fax machine, copier, printer, calculator, telephone system, spreadsheets, forms, and point-of-sale system
Computer literacy skills to effectively utilize the business systems and software including MS Office
Able to perform mathematical calculations with accuracy
Able to exercise discretion when working with sensitive and confidential information
Able to complete paperwork, reports, and other documentation in a legible, organized, and timely manner
Effective organizational skills and attention to detail
Able to prioritize and complete work within established deadlines
Able to maintain a high level of professionalism
Able to work in a fast paced team environment
Able to work extended hours to meet business demands
Able to speak, read, write the English language in a proficient manner
Valid driver's license may be required
Depending upon location, some travel may be required
- Part Time
1 year ago